What is Call Routing | Types & How to Configure Them in Dialpad
7:58
YouTubeDialpad
What is Call Routing | Types & How to Configure Them in Dialpad
Call routing is a crucial feature that helps contact centers manage calls and reduce wait times. Juanita Coley, the Contact Center Whisperer, shares how easy it is to configure the different routing options available in Dialpad. What is call routing: https://www.dialpad.com/features/call-routing/ Skills-based routing: https://www.dialpad.com ...
4.5K viewsSep 9, 2022
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