Here’s the significant difference between negative and positive scripting in customer service. In this billing mock call, you'll observe two agents interacting with the same customer differently—one using negative scripting and the other employing positive scripting. 00:00 Question 00:28 Negative Scripting Call 07:54 Positive Scripting Call 11:24 Conclusion | Kwestyon

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What is Positive Psychology? Watch here the first training from our Positive Psychology Masterclass. Enjoyed this lesson? Download your 3 science-based Positive Psychology Exercise Pack to use in your own practice. On yourself or with your clients, students and other people you help. https://tools.positivepsychology.com/ebook | PositivePsychology.com