Overview Modern systems use self-directed agents to complete tasks based on overall goals, instead of following fixed rules.

Vonage will provide native telephony within ServiceNow, which smooths the human agent experience and makes phone calls a ...

Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

Mplify, a global alliance of network, cloud, cybersecurity, and enterprise organizations working together to accelerate the AI-powered digital economy, today announced the availability of the Kylie ...

An engineering team spends six weeks building a chatbot with an AI app builder. The demo impresses the C-suite. The bot answers product questions, suggests items, and handles returns in a sandbox.