Visa is using AI agents to streamline payment disputes, while Mastercard launched "digital executives" for small businesses.

Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time ...

Christine Horton attended ServiceNow’s London AI Summit for CRN UK this week to report on her top takeaways on the new launches, the vendor’s strategy on AI governance and what MSPs make of its AI cap ...

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...

Your hybrid stack is failing at the seams because your teams are too busy proving their own systems are "green" while the actual customer experience is on fire.

Nutanix’s 8th annual Enterprise Cloud Index reveals that nearly 80 per cent of organizations are encountering AI tools deployed outside of IT’s control, data sovereignty has become a ...

Prismforce introduces a new AI-driven talent supply chain solution integrated with ServiceNow, enabling enterprises to enhance skill-based workforce decisions. This collaboration embeds AI agents into ...

eLuminous Technologies transformed a Tier-1 Indonesian ISP’s legacy CRM into a unified ServiceNow platform, automating customer onboarding, billing, and incident management while providing real-time ...

Few companies have been able to fundamentally change their operating and business models around AI. The primary obstacle to ...

A price target cut may have caused some investors to exit their position.

Most business intelligence—dashboards, reports, KPI trackers—is backward-looking by design. It can tell you what happened. But it cannot, on its own, tell you what to do about it. That gap between ...