TwistedSifter on MSN
Call center employee gets great feedback for sounding natural, but then a new supervisor tells her to stick to the script
In this story, one teenage girl did a great job sounding natural at her call center job, but then a new supervisor told all ...
Yesterday's clipboard is today's desktop PC, a user-friendly (we hope) screen designed to give the agent all available information about the customer, the product, and whatever information he or she ...
Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...
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