Understanding how to leverage technology without losing sight of individual customer needs and experiences can differentiate a company in a crowded marketplace and ...

Digital tools have become indispensable allies in our quest for efficiency and accuracy. From cloud-based software to automated workflows, technology continues to revolutionize how we work, enabling ...

Forbes contributors publish independent expert analyses and insights. In the last decade, automation in customer service has exploded across the business world. It has always been challenging to ...

At the Mortgage Banking Summit, industry leaders discussed strategies for navigating the evolving mortgage landscape. They emphasized the importance of anticipating customer needs, balancing ...

In ambulatory care, financial health is inextricably linked to operational efficiency. Revenue cycle management (RCM) is the backbone of practice sustainability, yet it is fraught with complexities, ...

Technology is an integral part of the restaurant industry, shaping how businesses operate and customers interact during their dining experiences. However, as we embrace these technological ...

The complexities of budgeting for a large health system pose vexing challenges for CIOs as they try to find new ways to grow and maintain their patient populations. Healthcare CIOs must balance future ...

Nearly every company with a website or app uses pixels, SDKs, cookies, session-replay technology, and chat/chatbot tools, putting them in the crosshairs. Addressing tracking technology risk is a ...

As franchising moves into 2026, success will come down to getting the right balance between technology and the people behind ...