A relatively new feature of generative AI is the ability to invoke nonlinear conversations. It has ups and downs in mental ...

Old chatbot metrics don’t cut it in the GenAI era. Here’s how to track trust, accuracy and quality in every conversation. Large language models (LLMs) powering today’s chatbots work by generating ...

Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. AI maker are trying to improve their AI safeguards, especially ...

How easy is it to spot conversation generated by artificial intelligence (AI) large language models (LLMs)? A new study published in Cognitive Science evaluates the ability of LLMs to dupe people that ...

As professional services firms continue exploring the promise of Generative AI, the real question is no longer if to start—but where. In our recent article, AI with Integrity: How Small AI Bots Drive ...

Gleb Tsipursky is CEO of the hybrid work consultancy Disaster Avoidance Experts and author of the best-seller “Returning to the Office and Leading Hybrid and Remote Teams.” The conversation about ...

If you work in CX or revops, chances are you've had more than a few conversations about generative AI recently. Some of those conversations are filled with excitement. Others are loaded with questions ...

It’s almost hard to remember a time before Generative AI entered the conversation. In just a few short years, it’s gone from niche tech circles to something that’s shaping headlines, boardroom ...