Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

Connected to the company’s acquisition of Thankful, Gladly Sidekick helps brands save money, deliver personalized customer service at scale, and build lifelong customer loyalty Gladly Sidekick is a ...

Microsoft and 24/7 today announced a research and development partnership that includes 24/7’s use of Microsoft Tellme speech and natural language technologies for natural user experiences in customer ...

Fergal Reid, director of machine learning at Intercom, whose customer support software is used by 25,000 enterprises, just rolled out some new features for clients powered by ChatGPT. It turns out ...

LIMITED TIME: Save $300+ on your ticket, plus an additional 50% on a second for a full immersive day of AI! Hear from AI pioneers from Google DeepMind, OpenAI, Anthropic, and more on the main stage ...

Lead investor General Atlantic brings more than 40 years of experience backing leading global growth companies; round also includes participation from existing investors Notion Capital, Project A and ...