As some of you will have seen, some time ago I coined the term ‘knotworks,’ which I defined as ‘networks with ego.’ My first articles about knotworks related to co-creation and the way in which many ...

Collaborative leadership is the action that promotes and allows two or more parties to engage in open, cooperative and respectful communication. This creates spaces where all parties feel safe to be ...

Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, ...

Being married can feel like you’re at risk of losing your independence or your autonomy. How do you and your spouse keep a perspective of yourselves both as individuals and as a couple at the same ...

Providing people-based customer support. It is an umbrella term for all the interactive options for serving customers, including regular phone support, Web-based text chat and voice chat, application ...